SOUTH KOREA. A visitor tries the Samsung Electronics Galaxy Note 7 smartphone at its shop in Seoul South Korea Tuesday Oct. 11 2016
19 Ottobre, 2016, 23:28
Samsung added that it will make significant changes in its quality assurance processes to enhance product safety for consumers.
Samsung says Canadians with Galaxy Note 7 smartphones can start returning the devices today as part of a global safety recall following reports of overheating batteries that pose a fire hazard. It did not elaborate.
The move caps an embarrassing two months for Samsung.
Due to mysterious fires and overheating, more than 2.5 million Galaxy Note 7 smartphones were recalled twice, majority in the United States and South Korea, before it was discontinued just two months since its launch.
Earlier on Thursday, Samsung's units in South Korea and the United States offered the same incentives to its customers. Samsung must now deal with receiving back more than 1.5 million Galaxy Note 7 phones, both the original ones and those issued as replacements.
Those cases also include 13 reports that people were burned by the phone and 47 reports that it caused property damage, the CPSC says. They include, 1) up to a $100 total bill credit for exchanging the Note7 for any Samsung smartphone, and 2) a $25 bill credit for exchanging the Note7 for any other branded smartphone. After being forced to recall the Note 7 once, it has now been forced to do it again for the replacement devices it said would be safe to use.
"We have just received this insane Galaxy Note 7 return kit", the person said in the video.